It is estimated that 20% of downtime on computer systems is caused by hardware failures, 40% by application failures (including "bugs" and changes) and 40% by operator errors. Thus, people and process issues cause approximately 80% of unplanned downtime.

MDC specialise in support services that will reduce this business disrupting downtime and can tailor a service to meet your needs. MDC deliver services to all sizes of organisations from small start-ups with less than 10 employees, through to multi-site office environments with hundreds of users. Our IT support and maintenance contracts are totally flexible and can include any of the following services:

•  Server support - any hardware, any operating system, any application

•  Desktop PC support - any hardware, any operating system, any application

•  Laptop PC support - any hardware, any operating system, any application

•  On-site support services - providing a fixed-time response

•  Telephone support via our dedicated help desk

•  Support of remote working technologies using dial-up, broadband, VPN, etc

•  Scheduled maintenance programmes for all makes of server & PC

•  Support of email & internet access infrastructures

•  Data lifecycle management and security

•  Disaster recovery planning

•  All proactive and reactive support and maintenance services

Our Systems Engineers are experienced in supporting desktop PC and server systems from most manufacturers and are well trained in getting the best out of all popular operating systems and application software, including products from Microsoft, Lotus, Novell and Citrix. For new clients, we ensure their IT environment is stable, secure, protected from viruses and doesn't suffer from underlying technical or operational problems which can cause unexpected system crashes.

We have an excellent headquarters location in Leicester in the UK and from there we serve our clients in Leicestershire and right across the Midlands.
 

 
From concept and planning, through to deployment and day-to-day operations, let MDC be your IT department.